Get straight answers from an Italy expert.
You need someone who really knows Italy to tell you: yes, that winery is worth the detour. No, skip that Colosseum tour and do this instead. Or here is the one change to your Puglia itinerary that makes the whole trip work better.
That is what a Quick Fix Chat is. 30 minutes with one of our Italy specialists — a team with decades of on-the-ground experience across every region of Italy. We answer the questions you are stuck on, review your itinerary and make suggestions. It's like having a coffee with your friend who is a local.
You get clear answers to the questions holding you up, and key resources in your inbox within 24 hours and then it's andiamo! and onwards to Italy.
Quick Fix Chat • $130 USD
Have questions? Email us – trips@untolditaly.com
LOVED OUR LOCAL EXPERT
So helpful to have a local expert to bounce our itinerary off and help with questions – Grazie Henna! Your recommendations were just what I needed! – Karen L.
WHY TRAVELERS HIRE US
There is a point when planning your travels in Italy where more research stops helping.
You have done the reading. You know roughly where you want to go. But you are still stuck on some of the finer details or you are second guessing your itinerary.
What town should you base yourself for a week in Puglia? Should you do a day trip to the Cinque Terre or stay overnight? Which Brunello winery is worth the detour? What is a fun activity you could do in Florence for a special celebration?
Some questions are best answered by someone who has actually been there — recently, repeatedly, and off the tourist trail.
That is what our team brings. Decades of on-the-ground experience across every region of Italy, a trusted network of local contacts, and thousands of podcast listeners who come back to us because we go deeper than anything they find online.
QUICK FIX CHAT with an italy expert – how it works
Book a time and tell us about your trip before the call so we hit the ground running from the first minute.
Meet your expert and spend 30 minutes on the questions that have been holding you up. You will get direct answers you can action straight away.
Leave with a plan. Key links, resources and next steps land in your inbox within 24 hours. If you want a recording of the call, just ask.
Kristen was fantastic! She took time to understand what we were looking for and had wonderful suggestions! – Shannon C. – Google review
Tyla’s insights were exactly what we needed – thoughtful, informed, and full of passion for Italy – Aimee B. – Google review
decades of combined italy travel planning expertise
Our team does not just visit Italy. We live it.
Untold Italy trip consultants know Italy from top to toe. We live, travel and work across multiple Italian regions and maintain real relationships with local contacts — built over many decades, not sourced from a directory.
We have helped thousands of travelers design trips that actually delivered, from first-timers who wanted to get it right to seasoned travelers who wanted to explore somewhere new.
Our podcast has reached millions of listeners, not because we repeat what is already online, but because we show people what makes a trip worth taking.
our team of italy experts
Want to plan a multi-generational trip, a solo adventure or rent a villa with friends in Tuscany or Puglia? We can help. Each of our Italy travel specialists has different passions – for particular places, travel styles and interests. From the best ski school in the Alps to favorite cooking classes in Tuscany and Sicily, favorite restaurants in Rome and even vintage markets in Puglia – our clients access an unparalleled depth of resources across the whole of Italy.
KATY CLARKE
Founder of Untold Italy and host of a podcast with over 5 million downloads, Katy has been traveling Italy since the 1990s and has visited more time than she can remember. She built these services on the belief that great Italy planning comes from depth of experience, not a list.
OLIVIA WINDSOR
An Australian living in Italy for five years (Turin and Rome), Olivia specializes in Rome, Tuscany, Piedmont, Umbria, Sicily, and Puglia, with a particular focus on food experiences and Italian wine. She is also the consultant to speak to about traveling in Italy with a baby.
SARAH MARANO
Based in Umbria where she has run an agriturismo near Gubbio for over 15 years, Sarah specialises in Umbria, the Dolomites, and off-the-beaten-path country escapes. She is the consultant to speak to if you want to get beyond the tourist trail and connect with local people, food, and culture.
CASSANDRA TRESL
An American living in Abruzzo, Cassandra specialises in southern Italy, Puglia, Calabria, Naples, the Dolomites, and road trips, with a particular strength in family travel. She is the consultant to book if you are planning a road trip, heading south, or traveling to Italy with children.
HENNA GARRISON
Now based in Liguria after eight years living and working at a cooking school in Sicily, Henna holds a Master's degree in food and gastronomy and specialises in Sicily, Liguria, Puglia, Piedmont, Rome, Venice, and Bologna. Food and wine are at the heart of everything she plans.
CARRIE SMITH
With over 15 years of planning Italian itineraries, Carrie specialises in Tuscany, Liguria, Puglia, unique accommodation, and family and multi-generational travel. She is the consultant to book if you are traveling as a group or need a classic Italian trip done exceptionally well.
TYLA TRAIN
Having lived in Florence, Milan, and Trieste, Tyla specialises in Florence, Tuscany, Milan, Venice, the Italian Lakes, the Dolomites, and winter trips. She is the consultant to book if you are planning a classic northern or central Italy trip, or considering Italy for a skiing vacation.
KRISTEN JACKSON
Kristen specialises in Rome, Florence, Cinque Terre, Sorrento, Ischia, Lucca, and Orvieto, with a particular focus on immersive travel and solo travel. She is equally at home planning a first trip to Italy's big cities as she is helping returning visitors get further off the beaten track.
Frequently Asked Questions
Can't I find all the information I need to plan my Italy trip online?
The internet has no shortage of Italy travel advice however most of it is generic, some of it is outdated, and none of it knows anything about you or your trip. Another issue is volume. Clients tell us they have spent weeks researching and still do not feel confident. That is not a research failure. That is what happens when you are trying to filter thousands of conflicting opinions with no way to know which ones apply to your situation. What we bring is current, specific, and relevant to your trip. We know which advice from two years ago no longer holds. We know that the answer to “should I rent a car in Tuscany?” depends on where in Tuscany you are going. We know the restaurant that every blog recommends and the one that you are most likely to love. Google can not give you that but our team with over 60 years combined experience living and traveling in Italy can.
What can we cover in 30 minutes?
Quite a lot. Itinerary checks, route and pacing questions, trains versus car, day trips, airport choices, timing trade-offs for your travel dates. Come prepared and you will be surprised how much ground 30 minutes covers.
Can we cover more than one topic?
Yes. We will work through your questions in order of priority so you leave with what matters most answered.
Will you send a summary?
Yes. Key links and notes go to your inbox within 24 hours of the call.
What is not included?
Witten recommendations document, vendor bookings, ongoing email support. If you need more support you might prefer our Trip Consultation service.
Is this the right service for me?
Quick Fix Chats work best when you have done some planning and need a smart second opinion, or when a few specific questions are holding you up. If you want a full plan built around your trip, the Trip Consultation is a better fit. For a complete day-by-day itinerary, choose Itinerary Planning.
Can I upgrade to a Trip Consultation during the call?
Yes. We do this regularly. Just ask your consultant and they will walk you through it.
We are returning visitors. Italy is not new to us. Can you still add value?
Often our most interesting calls are with people who already love Italy and know what they do not know. They come with great questions and are ready for the version of Italy that takes a few trips to find. Returning visitors make up roughly half our bookings, and we love sharing a mutual passion for Italy.
Can I reschedule my call?
Yes. Reach out to your consultant directly and they will find another time that works.
What do you need from us before the call?
You fill in a short form when you book: who is traveling, rough destinations, dates, interests, and what is on your mind. The more specific you are, the better the call will be. Write down the questions you are stuck on. If you have a draft itinerary, share it. We read everything before we speak to you.
Can I pay in my own currency?
Our services are priced in US dollars. We also accept Australian dollars, New Zealand dollars, Canadian dollars, British pounds, and Euros. Email trips@untolditaly.com for a quote in your currency.
I have more questions before I book.
Email us at trips@untolditaly.com and we will get back to you.
Client Feedback
Thank you! Now excited about our Italy vacation
I just did a 1hr consult with Untold Italy and it was invaluable! I recommend it highly! I went from completely overwhelmed to having a solid plan and booking.
Wonderful time in Italy
Thank you so much for your help with our trip to Italy.. I thoroughly enjoyed our time in Italy and the lovely hotels you suggested helped tremendously. We loved them all. The views from the terraces, the breakfasts, the position, the service, all great!
